Contact details

Email

hello@nutripsychology.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

·   Names and contact details

·   Date of birth

·   Payment details (including card or bank information for transfers and direct debits)

·   Health information (including dietary requirements, allergies and health conditions)

·   Website user information (including user journeys and cookie tracking)

We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:

·   Health information

We collect or use the following information for service updates or marketing purposes:

·   Names and contact details

·   Marketing preferences

·   Website and app user journey information

·   Records of consent, where appropriate

We collect or use the following personal information for dealing with queries, complaints or claims:

·   Names and contact details

·   Purchase or service history

·   Customer or client accounts and records

·   Financial transaction information

·   Correspondence

We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

·   Health information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·   Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

·   Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

·   Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

·   Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

·   Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

·   Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

·   Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  Health data needs to be collected to provide tailored nutrition and stress management advice and to avoid causing harm in case there any conditions or circumstances that require special consideration.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  Need to view client details, purchase history and go through their records to deal with query or complaint appropriately, and to resolve financial dispute if applicable.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

·   Directly from you

How long we keep information

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Client records which include health information are kept for at least 8 years after the last consultation. Consent forms are retained for the same duration.

Marketing data (e.g., newsletter signup) is stored until no longer needed, or until consent is withdrawn.

Who we share information with

Data processors

BoldSign  - electronic signature software & API by Syncfusion

This data processor is an online signature application used to sign contracts.

IONOS - web hosting, domain and cloud computing products.

This data process provides Nutripsychology’s website and email hosting platform.

Google Cloud Platform - cloud-based document solution

This data processor provides a cloud to store and access documents on Google Docs such as your initial questionnaire form or signed agreement.

Google Meet - video communication service

This data processor allows Nutripsychology to conduct sessions online by processing your video, audio, and chat, to provide the service, and they also process data for features like live captions and meeting recording.

Stripe - financial infrastructure platform

This data processor does the following activities for us: financial infrastructure platform that helps Nutripsychology accept payments online

Tidycal - calendar management and booking solution

This data processor does the following activities for us: Allows clients to schedule and book online appointments and to answer health-related questions prior to an initial discovery call to ensure the service is tailored to their needs.

Others we share personal information with

·   Organisations we’re legally obliged to share personal information with

Sharing information outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Syncfusion

Category of recipient: an ecosystem of compatible developer control suites, embeddable BI platforms, and business software, including electronic signature platform (Boldsign).

Country the personal information is sent to: USA

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

Organisation name: Tidycal

Category of recipient: scheduling and booking management system

Country the personal information is sent to: USA

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

Organisation name: Stripe

Category of recipient: a global financial infrastructure platform and payment processor

Country the personal information is sent to: USA

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 18.06.2025